Customized order-taking / Order Entry Processing
We offer the latest in customized order-taking, ad response, lead capture, and registration services. Our managers will work with our clients to design scripts to be used for order-taking accounts.

Input directly into client's web site /or into our own system. All info can be faxed / or e-mailed
All orders are electronically transmitted and stored for easy research and re-delivery. Our operators can access your web site to input and complete orders "on-line".

We provide back-up if your web-site is down
Your order form is transcribed directly into our system. In the event your website is down, our order-takers immediate switch to this back-up system to transcribe information so that the sale will not be lost.

Credit card information taken
Credit card information can be taken over the phone. Studies have shown that as many as 50% of the people buying on the INTERNET, are reluctant and/or refuse to leave their credit card information on the net. Using our operators affords the buyer much more confidence and peace of mind. 

Information can be interfaced with most client programs.
For clients who do not have their own on-line order form, information can be transcribed in a format that can be e-mailed and interfaced with most common database programs.

Analysis of sales effectiveness is available.
The number of incoming calls is tracked. Orders taken as a percentage of incoming calls is measured. The number of calls regarding orders previously placed can be segregated. The effectiveness of advertising campaigns can be determined.

We can provide technical assistance to customize your e-commerce web site.
Most e-commerce web sites are designed around the customer's experience. Pictures of products, extensive product descriptions and helpful comments make an e-commerce site successful.

However, these enhancements when used by our professional order-taking operators, can hinder the order taking process significantly. This can lead to a lengthly call which can frustrate the customer and cost more for you in operator time. Read more..

We work for a number of e-commerce web sites. The most successful ones have "telephone-operator friendly" web pages that streamline the order taking process. Talk to us about creating custom-streamlining web pages that are telephone-operator friendly.